Ayobami Rotiba
@ayobamirotiba
Customer support and operations professional at MAISON 11, supporting 1,000+ customers and coordinating interstate and international shipments.
NigeriaWhat I'm looking for
At MAISON 11, I support customer experience and operations for Bammy’s Hairline and Pargo Logistics. I’ve supported 1,000+ customers across online and offline channels, handling enquiries, orders, complaints, and fulfilment.
At Pargo Logistics, I coordinate approximately 50 interstate and international shipments monthly, from quotation and booking through documentation, tracking, and delivery. I work with DHL, FedEx, and other logistics partners to follow up on shipment issues and customer requests.
At Bammy’s Hairline, I manage sourcing, purchasing, inventory, and order fulfilment, using Google Sheets to track stock and operational records. I also create and publish customer-focused content using Canva and social platforms, helping grow the brand’s digital presence to approximately 10.7K+ followers.
Experience
Work history, roles, and key accomplishments
Founder & Operations Lead
Maison 11
Jan 2020 - Present (6 years 9 months)
Founded and led a business group comprising a beauty brand and a logistics business, overseeing operations, customer experience, and team coordination.
Customer Service Officer
Waka-Man Logistics
Jan 2019 - Dec 2020 (1 year 11 months)
Responded to customer enquiries and service issues professionally through digital and phone channels, processed orders and payments, and supported social media growth.
Social Media Intern
BlackHouse Media
Jan 2017 - Dec 2017 (11 months)
Sourced, curated, and published content across social media platforms to support audience engagement and brand communication.
Client Service Intern
SO&U
Jan 2016 - Dec 2016 (11 months)
Supported client account management activities and assisted with maintaining positive client relationships and account deliverables.
Education
Degrees, certifications, and relevant coursework
Redeemer's University
Bachelor of Science, Mass Communication
Bachelor of Science in Mass Communication from Redeemer's University.
Professional Certificate, Digital Marketing & E-commerce
Professional Certificate in Digital Marketing & E-commerce.
Lagos Digital Academy
Bootcamp, Digital Marketing
Digital Marketing Bootcamp.
CSCU
Certification, Advanced Excel, CRM, Project Management
Certification in Advanced Excel, Customer Relationship Management (CRM) and Project Management.
Data Entry
Certification, Data Entry
Certification in Data Entry.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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