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Sumayya Mansur

@sumayyamansur

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I build responsive customer experiences and coordinate daily operations for growing businesses.

Nigeria

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What I'm looking for

I'm seeking a remote Account Management or Customer Service role where I can use customer communication, relationship-building, coordination, and business operations skills to create a professional customer experience.

I manage customer communication, product coordination, pricing, orders, launches, branding, and promotions for Couture by Sumsy and Sumsy’s Scent in Nigeria.

I respond to customer inquiries through digital platforms, provide clear product information, and build relationships by listening closely to customer needs and feedback.

I also plan social media content, present products, manage customer engagement, and coordinate multiple business activities with accuracy and attention to detail.

I’m a Business Administration graduate developing further knowledge in AI product development, product strategy, customer needs, and digital technology through the Microsoft AI Product Manager Professional Certificate.

Experience

Work history, roles, and key accomplishments

Entrepreneur / Business Operations

Couture by Sumsy & Sumsy's Scent

Managed day-to-day business activities including customer communication, product coordination, pricing, and order-related processes. Built and maintained positive customer relationships through responsive communication and attention to customer needs.

Business Operations Record keeping Client Communication Customer Service Product Coordination Order Coordination Social Media Management Content Planning Customer Engagement Digital Communication AI Powered Productivity Microsoft Office Canva

Education

Degrees, certifications, and relevant coursework

Coursera

Microsoft AI Product Manager Professional Certificate, AI Product Management

In progress: Microsoft AI Product Manager Professional Certificate, developing knowledge of AI product development, product strategy, customer needs, product planning, and digital technology.

Maryam Abacha American University of Nigeria

Bachelor's Degree, Business Administration

Completed a Bachelor's Degree in Business Administration. Academic project examined the relationship between marketing strategy and SME performance in Tarauni LGA.