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Fola MontanaFM
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Fola Montana

@folamontana

Customer experience and operations professional at Kanskloset, supporting weekly fashion releases that sold an average of 70% on release day.

Nigeria
Message

At Kanskloset, I coordinated customer enquiries, orders, dispatch and stock across approximately 2,200–2,700 garments. I supported weekly clothing releases that sold an average of 70% of listed items on release day, including pre-sales.

At L’Esscent, I ran customer and order operations for an online fragrance business, handling enquiries and processing more than 1,000 orders through WhatsApp and Instagram. I also coordinated fulfilment and dispatch and kept customer records for tracking and follow-up.

At Litville, I plan content and PR for an upcoming platform event as part of a four-person team, while supporting event research, logistics and organiser outreach. My experience also includes production and welfare support at Fresh Wave Pictures, social media and creator collaborations, and coordinating production tasks as Production Manager during a filmmaking bootcamp.

Experience

Work history, roles, and key accomplishments

LI
Current

Content & Operations Support

Litville

Aug 2026 - Present (2 months)

Plan content and PR for an upcoming platform event as part of a four-person team supporting day-to-day operations. Research events, venues, and industry activity, and support event logistics and follow-up on operational requirements.

LE

Small Business Owner, Customer & Order Operations

L'Esscent

Feb 2024 - Feb 2026 (2 years)

Served as the business's sole customer contact, handling enquiries and processing more than 1,000 orders through WhatsApp and Instagram. Resolved routine customer service issues independently and provided order-related updates.

FP

Production & Welfare Assistant

Fresh Wave Pictures

Sep 2025 - Dec 2025 (3 months)

Provided on-set operational and welfare support to a production team of approximately 30 cast and crew. Assisted with production logistics and scheduling, communicated day-to-day requirements between team members, and helped resolve practical problems as production needs changed.

FP

Social Media Manager

Fresh Wave Pictures

Feb 2025 - Sep 2025 (7 months)

Managed the company's social media pages and supported its online presence. Collaborated with content creators across other platforms to coordinate PR activities and promotional campaigns.

Education

Degrees, certifications, and relevant coursework

PA

Pink Line Academy

The Art of Filmmaking – Eight-day Intensive Bootcamp, Filmmaking

2025 - 2025

Activities and societies: Production Manager during the bootcamp; coordinated schedules and followed up on production tasks and deliverables.

Participated in an eight-day intensive bootcamp on the art of filmmaking, serving as Production Manager and coordinating schedules and production tasks.

PE

PEFTI

Video Editing Trainee, Video Editing

2025 - 2025

Received practical training in video editing, developing foundational skills in editing and assembling video content.

LU

Lagos State University

Bachelor of Arts, Portuguese and English

Bachelor of Arts in Portuguese and English from Lagos State University, completed in 2024.

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