At Summer Hub, I followed up with skincare customers after purchase to hear about their experiences, gather feedback, and address concerns. I recommended products based on customers’ needs and previous purchases, supporting cross-selling, upselling, and repeat sales.
I kept in touch with customers through WhatsApp, responded to enquiries and complaints, and tracked follow-up conversations. I also collected reviews to understand customer satisfaction and recurring concerns.
As a volunteer Community Manager with YLF, I engaged students and graduates, shared feedback with the community convener, and developed discussion ideas from member responses. My WAVE Academy training covered organization, scheduling, reminders, and task coordination.
