Ayleen Rivera

Created detailed test cases by developing test conditions and test scenarios to support client requirements. Executed UAT scripts and logged defects found during testing. Collaborated with project team to discuss and resolve issues.

Assisted merchants and customers with inquiries regarding billed invoices via phone and email. Collaborated with cross-functional teams to process chargebacks and update dispute cases. Resolved customer inquiries by troubleshooting system errors and updating account information.

Trained across multiple client systems to assist teams when needed. Assisted customers with invoice payments, cancellations, refunds, and dispute case statuses. Resolved customer inquiries by troubleshooting system errors and updating account information.

Verified and examined information and accuracy of loan application and closing documents for various loan types. Assembled and compiled documents for loan closings, including title documentation and insurance forms. Answered customer questions and processed loan payments, cash checks, and money order transactions.

Arranged freight and maintained the sales floor by organizing shelves, counters, and tables. Greeted customers, ascertained their needs, and recommended merchandise. Opened and closed cash registers, performing tasks such as counting money and balancing cash drawers.

Completed high school education, earning a diploma. Developed foundational knowledge across various subjects and prepared for further academic pursuits.