Ayham Bawaneh
@ayhambawaneh
I qualify leads and deliver high-volume bilingual outbound sales calls.
JordanWhat I'm looking for
At Black Oasis, I qualified prospective clients for financial lending services, guided eligible applicants through the process, and transferred them to senior specialists for closing. I maintained CRM records for 1,000+ leads and produced monthly conversion and call-outcome reports.
Previously on Concentrix's Turkish Airlines campaign, I handled 80+ inbound and outbound calls daily, achieved 92% first-call resolution, and maintained 98% SLA compliance. I used structured scripts to identify customer needs, escalated 10–15 qualified transfers each day, and logged detailed case updates.
I've also managed 13+ international freelance client accounts remotely with 99%+ accuracy. I communicate fluently in Arabic and English and am equipped to work US Pacific hours from a dedicated home office.
Experience
Work history, roles, and key accomplishments
Client Engagement Agent & Lead Qualifier
Black Oasis
Jan 2026 - Apr 2026 (3 months)
Conducted outbound calls to 50+ prospective clients weekly, qualifying leads for financial lending services and guiding qualified prospects through the application process. Maintained accurate call notes and updated lead status for 1,000+ records in CRM, producing 15+ monthly reports on lead conversion rates.
Education
Degrees, certifications, and relevant coursework
Al-Balqa Applied University
Bachelor of Engineering, Electrical Engineering
Pursuing a Bachelor of Engineering in Electrical Engineering with a focus on Network Engineering and Security, expected to graduate in March 2027.
Tech stack
Software and tools used professionally
Availability
Location
JordanAuthorized to work in
Job categories
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