Ahmad Malkawi

I’m a results-driven Senior Telesales Specialist with 4+ years of experience across outbound and inbound sales, lead generation, and customer relationship management. I’m known for closing high-value deals through persuasive communication and effective objection handling.

In my most recent role with 51Talk, I handled high-volume international inbound and outbound calls, promoted online education programs, and consistently converted leads into sales. I maintained accurate CRM records, followed up diligently, and focused on meeting and exceeding KPIs and monthly targets.

Previously at Vodafone Qatar, I led outbound campaigns for telecom products and service upgrades by identifying customer needs and offering suitable solutions. I consistently achieved monthly sales KPIs and performance targets while keeping strong customer relationships through every interaction.

Earlier, as a Customer Service Representative at noon, I supported customers with orders, deliveries, and account inquiries, resolved complaints professionally, and ensured high customer satisfaction. Across roles, I bring time management, organization, and KPI discipline—backed by measurable achievements like generating $28,000+ in sales.