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Ayesha Begum

@ayeshabegum3

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Billing Operations and MIS professional at MoveInSync who managed billing for 10+ clients across 25 sites.

India

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At MoveInSyncTechnologySolutions, I managed SaaS and managed-service billing for 10+ clients across 25 sites, ensuring accurate invoices and adherence to SLAs and TATs. I analyzed billing and revenue data for senior management and streamlined workflows to reduce processing delays.

I led a team of 6, monitored KPIs, and delivered training to standardize processes. In client relationship management, I resolved queries within SLA and used root cause analysis to reduce repeat complaints by 90%.

Earlier, I generated sales, revenue, and billing reports at ShieldHealthCarePvt.Ltd., MoveInSyncTechnologySolutions, and TataDocomo. At TataDocomo, I developed dashboards for sales metrics and received a Best MIS Award.

Experience

Work history, roles, and key accomplishments

Assistant Manager – SaaS and Managed Service Billing Operations

MoveInSync Technology Solutions

Nov 2022 - Nov 2025 (3 years)

Optimized billing operations by streamlining workflows, improving efficiency, and reducing processing delays. Managed billing for 10+ clients across 25 sites, ensuring accurate invoicing and adherence to SLAs/TATs.

Billing Operations SLA Management TAT Management Customer Relationship Management Team Leadership Process Optimization Excel Power BI

Assistant Manager – Data Analyst

Shield HealthCare Pvt. Ltd.

Jan 2022 - Oct 2022 (9 months)

Generated daily sales and revenue reports to support performance tracking and business analysis. Conducted month-over-month and year-over-year growth analysis across revenue, sales, and prescriber metrics.

Data Analysis Sales Reporting Revenue Reporting MoM YoY Analysis Excel Google Sheets Power BI

MIS Executive

MoveInSync Technology Solutions

Mar 2018 - Feb 2021 (2 years 11 months)

Generated accurate billing reports for clients to support timely invoice creation. Coordinated with clients and vendors to validate and finalize billing data, and served as the single point of contact for end-to-end billing operations.

MIS Reporting Billing Operations Data audits Client Coordination Vendor Management SOP Documentation Excel

Zonal MIS Coordinator

Tata Docomo

Aug 2013 - Mar 2017 (3 years 7 months)

Generated daily MIS reports for sales and revenue analysis to support business decisions. Developed dashboards and reports covering primary, secondary, and tertiary sales metrics.

MIS Reporting Dashboard Creation Sales Analysis Revenue Analysis Excel PowerPoint

Customer Relationship Executive

MTS

Jan 2012 - Apr 2013 (1 year 3 months)

Delivered customer support for prepaid and postpaid services, ensuring timely issue resolution. Managed SIM activation processes and documentation verification.

Customer Support SIM Activation Documentation Audit Reporting

Backend Support – Collection & Sales Coordination (MIS)

Bharti Airtel Ltd.

Managed e-recharge configuration and troubleshooting for retailer networks. Monitored activation, revenue, and distributor performance through MIS reports.

MIS Reporting E Recharge Configuration Troubleshooting Data monitoring Reporting