Ayaz Ahmed
@ayazahmed1
Experienced Manager Technical specializing in Telephony and Contact Centers.
PakistanWhat I'm looking for
I am a seasoned Manager Technical with over 10 years of extensive hands-on experience in Telephony, specifically with the Avaya product line. My career has been dedicated to managing projects and deployments in VOIP, Video Conferencing Products, and Contact Centers. I pride myself on my ability to provide technical direction and implement effective solutions that enhance service delivery and client satisfaction.
Throughout my career, I have successfully led numerous projects, including significant upgrades and deployments for major clients. My role involves not only technical oversight but also team leadership, where I assess training needs and foster a culture of continuous improvement. I am passionate about leveraging my expertise to drive innovation and efficiency in technical operations.
Experience
Work history, roles, and key accomplishments
Manager Technical
Gerry's Information Technology
Mar 2025 - Present (5 months)
Serving as Manager Technical, I lead projects and manage deployments of Telephony (VOIP), Video Conferencing Products, and Contact Centers, including Professional Services. I provide technical direction for development, design, and system integration across multiple client engagements, from definition phase through implementation.
Assistant Manager Operations & Support
Gerry's Information Technology
May 2021 - Mar 2025 (3 years 10 months)
As Assistant Manager Operations & Support, I provided comprehensive support for Avaya products, managing faults and resolving customer issues to meet contracted SLAs. I performed diagnostics and troubleshooting to determine the cause of technical faults, ensuring timely resolution and effective communication with clients.
Assistant Manager Operation & Support
PRONET Private Limited
Nov 2018 - May 2021 (2 years 6 months)
In my role as Assistant Manager Operation & Support, I discussed and implemented design/architecture plans for AVAYA Telephony and Contact Center proposals with sales and operations teams. I supervised, managed, and trained technical resources, overseeing on-site implementation and troubleshooting of Avaya Products for various market segments.
Manager – Operation & Support
IPTEL Technologies Pvt. Ltd
Jan 2016 - Oct 2018 (2 years 9 months)
As Manager – Operation & Support, I was responsible for team management, providing client support, and conducting site surveys for new deployments. I managed new projects, ensuring timely tracking of progress and closure using the latest project management methodologies, and handled vendor management.
Sr. Support Engineer
IPTEL Technologies Pvt. Ltd
Oct 2007 - Dec 2015 (8 years 2 months)
As a Senior Support Engineer, I implemented Avaya-based Contact Centers and Private Branch Exchanges (PBX), and collaborated with the sales team on design and architecture issues. I focused on Avaya IP Office 500 V2, Avaya Digital Phones, and Avaya Office Manager, and designed IVRs on VMPRO and Onex Portal.
Education
Degrees, certifications, and relevant coursework
Sindh Institute of Management Science and Technology
Bachelor of Business Administration, Management Information Systems
Completed a Bachelor of Business Administration with a focus on Management Information Systems. Gained knowledge in the application of information technology to business operations and management.
Jinnah Polytechnic Institute
Diploma in Associate Engineering, Telecommunication
Obtained a Diploma in Associate Engineering with a specialization in Telecommunication. Developed foundational knowledge and practical skills in telecommunication systems and technologies.
Govt Jinnah College
Intermediate, Pre-engineering Science
Completed Intermediate studies in Pre-engineering Science. Focused on core scientific principles relevant to engineering disciplines.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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