At The Synergates Business Solutions, I lead technology infrastructure, implementation, and support operations for customer experience platforms across cloud and on-prem environments. I’ve designed secure contact center infrastructure with MPLS and IPSec connectivity and delivered banking implementations with high availability and disaster recovery architecture.
At Integration Xperts Pvt. Ltd., I managed enterprise projects for banking and commercial clients, including contact centers, collections systems, employee monitoring, and eCommerce platforms. I coordinated technical teams, vendors, budgets, and delivery risks through successful go-live execution.
At United Bank Limited (UBL), I managed IT product roadmaps and application portfolios, led contact center platform upgrades, and introduced ITIL-based service management practices. Earlier, I led application support and helpdesk operations, including a 20-member helpdesk team.
