Ayanda Sawula
@ayandasawula
I support airline travelers with bookings, changes, payments, and customer care.
South AfricaWhat I'm looking for
I've supported travelers and travel agents across Qantas, Singapore Airlines, and Spotnana, handling flight bookings, payments, ticket reissues, travel changes, and customer queries.
At Singapore Airlines, I kept travel agents informed about fares and products, delivered training and support, and helped grow the airline's corporate client base within my designated area.
I'm a reliable, people-oriented customer service professional who works well under pressure, communicates clearly, and enjoys contributing as part of a team. I use Amadeus and Sabre and have completed cabin crew training under SACAA regulations.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Mindpearl
May 2015 - Feb 2017 (1 year 9 months)
Handled flight bookings, payments, reissuing tickets, and schedule changes for the Qantas airline account. Provided customer service excellence and conflict management.
Education
Degrees, certifications, and relevant coursework
Future Flyers
Cabin Crew Training, Aviation
Completed Cabin Crew Training, including Flight Attendants Initial Training as per SACAA Regulations SA-CATS-FCL-64, in December 2022.
Premier College
Matric, General
Completed Matric qualification at Premier College in 2011.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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