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Ayana Guillory

@ayanaguillory

Loan Processor and accounting professional, focused on accurate eligibility reviews, efficient documentation, and dependable customer service.

United States
Message

What I'm looking for

I’m looking for a growth-focused company where I can apply my loan processing and accounting skills, deliver accurate eligibility checks, and support customers with dependable, timely service.

I’m a dependable, reliable, hardworking team player with strong organizational, interpersonal, and customer service skills. I’m motivated by using my skills and abilities in a company with growth potential, and I focus on getting the job done in a timely manner.

As a Loan Processor at Community Loans of America, I verify applicant information is correct and update as needed, build contracts as they come in, and fund loans once processed. I also review applications for fraud and determine eligibility, helping ensure accuracy and compliance throughout the process.

Before that, I supported customers and operations in fast-paced environments—taking phone orders, restocking products, helping with catering orders, and handling cashier responsibilities at Honey Baked Ham. I also worked as a Mail Clerk/Scanner, operating mail processing equipment, sorting and organizing incoming packages, and scanning documents into electronic filing systems.

Earlier in my career, I worked as a Bookkeeper and Customer Service/Billing Clerk. I maintained full compliance with bank reconciliations, A/P, invoicing, billing and collections, and I processed payroll and electronic deposits. I’m also trained in accounting fundamentals through my Associate of Arts, Accounting education at Santa Monica College.

Experience

Work history, roles, and key accomplishments

HL

Cashier & Customer Service

Honey Baked Ham Co. LLC

Nov 2023 - Jan 2024 (2 months)

Took phone orders, handled cashier duties, and assisted with catering orders. Restocked products and prepared lunches to support daily customer service.

MI

Customer Service & Billing Clerk

Music Express, Inc

Apr 2014 - May 2016 (2 years 1 month)

Prepared international billing correspondence and supported clients in obtaining invoices by phone, fax, or email while explaining charges. Processed credit card payments, ran weekly reports, mailed monthly statements and invoices, and trained new accounting hires.

Education

Degrees, certifications, and relevant coursework

Santa Monica College logoSC

Santa Monica College

Associate of Arts, Accounting

Earned an Associate of Arts degree in Accounting from Santa Monica College.

Tech stack

Software and tools used professionally

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