@marlafleming
Loan Processor at BB&T who processed mortgage lien releases and 90–100 loan packets daily.
United StatesAt BB&T, I processed 90–100 daily loan packets for mortgages that were paid in full or sold, and processed lien releases for paid-in-full mortgages.
At FMRT Group, I supported clients as an Administrative Assistant (Client Support Coordinator), preparing confidential documents, organizing files, and helping implement new systems and procedures. Earlier, I assisted clients and attorneys with mortgage account inquiries at BB&T and handled loan mail processing at BANK OF AMERICA.
Work history, roles, and key accomplishments
FMRT Group
Feb 2021 - Jan 2022 (11 months)
Scheduled meetings and conferences, prepared confidential documents and reports, performed data entry, and assisted with implementing new systems and procedures. Organized files and answered phones while assisting clients.
BB&T
May 2015 - Jan 2021 (5 years 8 months)
Processed 90-100 loan packets daily for mortgages that were paid in full or sold, and processed lien releases for paid-in-full mortgages using various systems.
BB&T
Apr 2014 - May 2015 (1 year 1 month)
Assisted clients and attorneys with mortgage account inquiries, handled call escalations, and served as a subject matter expert for other mortgage agents.
Verified mail sent in for loan processing and input data into the system, processing 60-70 loans per day. Pulled loan information from customer files to complete loan packages.
Fed mail into sorting machines and distributed it to mail carriers for delivery. Handled inbound and outbound mail via the customer service window and sorted packages daily.
Degrees, certifications, and relevant coursework
Associate's Degree, Business Administration
Studied Business Administration at Guilford Technical Community College, completing in May 2005.
Software and tools used professionally
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