Avik Dutta
@avikdutta
I improve operations, quality, and reporting across high-volume B2B workflows.
IndiaWhat I'm looking for
I've managed end-to-end content operations and quality assurance for global B2B clients including Chegg, Course Hero, Barnes & Noble, and Bartleby at Vaidik Eduservices. I redesigned review processes to improve output quality by 30%, reduce review errors by 15%, and increase delivery speed by 20% through workflow automation and AI-assisted improvements.
I turn operational data into actionable reporting through Excel, Google Sheets, and KPI dashboards. My experience also includes B2B lead generation, marketing operations, sales execution, team onboarding, and capability development, backed by an MBA in Marketing & Finance.
Experience
Work history, roles, and key accomplishments
Senior Subject Matter Expert
Vaidik Eduservices Private Limited
Apr 2021 - Present (5 years 5 months)
Managed end-to-end operations and delivery workflows for 5+ global B2B clients, sustaining a 95% client satisfaction rate. Redesigned QA processes, improving output quality by 30% and cutting review errors by 15%.
Education
Degrees, certifications, and relevant coursework
Assam (Central) University
Master of Business Administration, Marketing and Finance
Pursued an MBA in Marketing and Finance, gaining hands-on experience in B2B data research, lead generation, and marketing operations.
Gauhati Commerce College
Bachelor of Commerce, Accounting and Finance
Completed a Bachelor of Commerce with a focus on Accounting and Finance.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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