avijit biswas

I’m a Technical Program Manager with 6+ years of cross-functional experience spanning software engineering, enterprise SaaS delivery, CRM transformation, and product operations. I specialize in orchestrating multi-team programs, driving release stability, and improving delivery predictability through Agile governance, structured RAID management, and data-driven decision-making.

At Acro Technologies, I led end-to-end Agile delivery for enterprise SaaS platforms serving global clients. I directed 3 concurrent SaaS product tracks, improving delivery predictability by 30% through unified sprint cadences and cross-team dependency mapping. I also established a RAID management framework that reduced production defects by 35% and enabled zero-delay go-lives for 4 consecutive quarterly releases.

During my time at BYJU’S, I led enterprise CRM transformation from discovery through production rollout, bridging business strategy with technical execution. I governed 6 Agile release cycles with 100% on-time delivery, designed workflow automation that improved operational efficiency by 25% and reduced delivery costs by 30%, and built reporting dashboards to support data-driven go/no-go decisions. I also drove rollout and change management that improved feature adoption by 15% post-launch.

Earlier, as a founding Program & Operations Lead at TripEtrip, I scaled a travel technology platform by managing multi-vendor programs, SLA governance, and escalation management—improving service reliability by 30%. I owned roadmap and release planning, built vendor evaluation frameworks for build-vs-buy decisions, and managed budgets and vendor contracts while scaling operations 3x.