Avelin Cuevas

Managed workforce scheduling, attendance, staffing, and operational reporting for 100+ employees across multiple lines of business. Prepared recurring attendance and TSF reports, supported invoice and payroll-related reporting, and analyzed workforce data using Excel, Alvaria, and Cisco CUIC.

Monitored inbound and outbound calls and reviewed processed cases to evaluate quality, accuracy, and compliance. Analyzed documentation, identified deficiencies, and communicated findings and performance feedback to management.

Managed daily workflow, delegated assignments, and supported staffing decisions based on workload and business priorities. Monitored team performance across operational KPIs, quality standards, productivity, and compliance requirements.

Handled high-volume customer interactions while meeting service, quality, productivity, and compliance standards. Maintained accurate account documentation and performed outbound follow-up calls as required.

Provided bilingual English-Spanish communication support in a fast-paced service environment while maintaining professionalism and confidentiality.

Delivered customer-focused sales support, assisted with merchandise presentation, and processed point-of-sale transactions.

Pursuing a Bachelor of Business Administration in Human Resources Management, expected to complete in May 2027.