Ava Velcheva
@avavelcheva
Dedicated medical professional with diverse experience in training and support.
What I'm looking for
I am a dedicated medical professional with a Bachelor in Medicine from Agostinho Neto University and an Optometry degree. My career has spanned various roles, including training and certification coordinator for Milestone Systems, where I organized training for clients across multiple countries. My multilingual skills in English, French, and Portuguese have enabled me to provide exceptional customer support in diverse environments.
Throughout my career, I have demonstrated my ability to adapt and excel in different roles, from tutoring students in science subjects to working as a claim adjuster for AIG through Accenture. My experience as an optometrist has also equipped me with a keen eye for detail and a strong commitment to patient care. I am passionate about continuous learning and professional development, as evidenced by my active participation in medical student associations and congresses.
Experience
Work history, roles, and key accomplishments
Training and Certification Coordinator
Milestone Systems
May 2024 - Jun 2025 (1 year 1 month)
Organized regular and individual online and on-site trainings for end-user, reseller, and distributor clients across multiple countries. Coordinated with sales representatives, trainers, and clients to certify them for Milestone licenses and products.
Customer Support Agent
Apertum Online
Oct 2022 - May 2024 (1 year 7 months)
Provided online customer support via chat, email, and phone calls for an international sports betting website. Assisted customers proficiently in English, French, and Portuguese.
Claim Adjuster
Accenture
Sep 2021 - Sep 2022 (1 year)
Processed incoming automobile claims and provided comprehensive customer support for the AIG project. Managed claims efficiently with strong French language proficiency.
Private Tutor
Private Tutoring
Sep 2019 - Present (5 years 10 months)
Provided private tutoring in Mathematics, Biology, Physics, Chemistry, and French to French-speaking students. Also gave private English lessons to Brazilian and Angolan children.
Biology Tutor
Private Tutoring
Aug 2014 - Present (10 years 11 months)
Provided private biology lessons to high school students, focusing on course explanations and exercise resolution. Prepared students effectively for the Baccalaureate examination.
Optometrist
Dessi Optical Store
Jul 2014 - Dec 2016 (2 years 5 months)
Performed comprehensive eye exams for patients, ensuring accurate diagnoses and prescriptions. Responsible for the precise manufacturing of eyeglasses.
Interpreter
AB Traduction
Oct 2011 - Present (13 years 9 months)
Provided simultaneous oral translation between multiple individuals in professional settings. Interpreted proficiently across French, Portuguese, Bulgarian, and Spanish languages.
Chemistry Tutor
University of Lille II, Faculty of Medicine
Sep 2011 - Present (13 years 10 months)
Prepared Analytical and Organic Chemistry courses, including exercises and detailed explanations for 1st-year medical students. Assisted students in preparing for the chemistry entrance exam.
Advertising Agent
University of Lille II, SIUMPPS
Jun 2010 - Present (15 years 1 month)
Informed new students during university registration about sports, university events, and registration methods. Provided comprehensive guidance on student life to facilitate their integration.
Education
Degrees, certifications, and relevant coursework
Agostinho Neto University
Bachelor in Medicine, Medicine
Completed a Bachelor's degree in Medicine, focusing on core medical sciences and clinical practices. This program provided a comprehensive understanding of human anatomy, physiology, and pathology.
Agostinho Neto University
Optometry Degree, Optometry
Obtained an Optometry degree, specializing in vision care and ocular health. The curriculum covered eye examination techniques, diagnosis of visual problems, and prescription of corrective lenses.
University of Lille II, Faculty of Medicine « Henri Warembourg »
L1 et L2 of Medicine, Medicine
Completed the first two years (L1 and L2) of medical studies, building foundational knowledge in various medical disciplines. This included introductory courses to prepare for advanced medical training.
University of Littoral-Côte d’Opal, Faculty of Biology
L1 of Biology, Biology
Undertook the first year (L1) of a Biology program, gaining fundamental knowledge in biological sciences. The coursework covered essential concepts in general biology.
Congolese Consular School of Luanda
High School Diploma, General Studies
Attended the Congolese Consular School of Luanda, completing secondary education. The curriculum prepared students for higher education.
Angolan private school “ABêCê”
High School Diploma, General Studies
Attended the Angolan private school “ABêCê”, completing secondary education. The curriculum prepared students for higher education.
9th French High School
High School Diploma, General Studies
Attended the 9th French High School in Sofia, Bulgaria, completing secondary education. The curriculum prepared students for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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