Austin Forgrave
@austinforgrave
Experienced operations professional with expertise in project management and team leadership.
United StatesWhat I'm looking for
Results-driven operations professional with over a decade of experience in managing complex projects, leading teams, and ensuring exceptional customer service. Proven track record in network expansion, contract negotiations, and process improvements across various roles.
Currently serving as a Provider Relations Specialist at Carisk Imaging, where I plan and implement network expansion strategies, manage provider accounts, and negotiate contracts. Previously, as an Operations Manager at One Call, I directed team performance, managed provider relationships, and oversaw home modification projects for injured patients.
Skilled in leadership, project management, and communication, with a strong ability to manage multiple projects and maintain high standards of quality. Committed to creating a positive and productive work environment through effective communication and clear goal setting.
Experience
Work history, roles, and key accomplishments
Provider Relations Specialist
Carisk Imaging
Feb 2021 - Present (4 years 3 months)
Responsible for network expansion in the Southeast region, managing provider accounts, and negotiating contracts. Ensured timely billing and addressed service issues while reporting on growth for top accounts.
Operations Manager
One Call
Jan 2018 - Feb 2021 (3 years 1 month)
Planned and directed team performance to ensure high service levels. Managed provider relationships and oversaw home modification projects for injured patients, acting as an escalation point for customer issues.
Operations Supervisor
One Call
Jan 2017 - Jan 2018 (1 year)
Led a team coordinating equipment for workers' compensation patients. Managed performance appraisals, hiring, and implemented process improvements while reporting on operational performance.
Rehab Coordinator
One Call
Feb 2014 - Jan 2017 (2 years 11 months)
Provided pricing to insurance carriers and facilitated the procurement of rehab equipment. Ensured timely updates on order status to stakeholders while adhering to state mandates.
Operations Clerk
Horizon Lines
May 2008 - Feb 2014 (5 years 9 months)
Performed data entry for new orders and coordinated with departments to ensure compliance with regulations for hazardous products on cargo ships.
Education
Degrees, certifications, and relevant coursework
Austin hasn't added their education
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