Austine Oduor

I am a customer service representative with over two years supporting high-volume global customers for brands such as AT&T and Zipcar. I specialize in resolving billing, account, and technical issues across phone, email, and live chat while maintaining strong CSAT and quality scores.

I have managed high-volume inbound calls, resolved billing discrepancies on first contact, and documented interactions accurately in CRM and ticketing systems. I consistently meet productivity and quality benchmarks in fast-paced, remote environments.

My core competencies include technical and billing support, conflict resolution, de-escalation, customer retention, and adherence to data privacy and compliance standards. I am experienced with performance metrics like CSAT, FCR, AHT, and SLA compliance.

I thrive in remote roles across international time zones, bringing reliable work habits, strong communication, and a fast-learning approach. I hold a Bachelor of Supply Chain Management and am open to fully remote positions in US/global time zones.