Austin Cruz
@austincruz
Customer-focused client advocate with strong security and frontline operations experience.
What I'm looking for
I am a dedicated customer-service professional with experience in client advocacy, security, and frontline operations across financial services and service industries. I consistently deliver timely resolutions, train and support new hires, and maintain high standards of safety and customer satisfaction.
At Bank of America (contracted through Advanced Call Center Technologies) I provided escalation handling and new-hire training in consumer credit card customer service. My roles in security and hospitality reinforced my attention to procedure, situational awareness, and maintaining secure, welcoming environments.
I bring practical leadership from assistant manager and overnight closer roles, a commitment to clear communication, and a track record of improving customer experiences while adhering to safety and operational protocols.
Experience
Work history, roles, and key accomplishments
Senior Client Advocate
Advanced Call Center Technologies
Dec 2024 - Present (1 year 3 months)
Contracted to Bank of America Consumer Credit Card customer service; provided training and support for new hires and handled escalated customer issues to ensure timely, effective resolution.
Monitored interior and exterior premises, challenged individuals not following procedures, and enforced clean-in/clean-out protocols to maintain a secure environment for the client.
Cleaning Technician
Stanley Steemer
Jul 2022 - Dec 2022 (5 months)
Delivered professional cleaning services and outstanding customer service, promoted additional products, and fostered repeat business through high satisfaction.
Front of House Staff
Sheetz
Feb 2022 - Jul 2022 (5 months)
Maintained clean, organized stock and efficiently served customers while enforcing age- and item-restriction policies to ensure safety and compliance.
Overnight Closer
Cook Out Restaurants
Aug 2021 - Jan 2022 (5 months)
Closed overnight shift ensuring a clean, welcoming environment and maintained service efficiency while supporting customer satisfaction.
Managed kitchen and front-of-house operations, enforced food safety and inventory rotation, and maintained service speed and presentation to support a healthy work environment.
Education
Degrees, certifications, and relevant coursework
Austin hasn't added their education
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