Open to opportunities

Austin Cruz

@austincruz

Message

Customer-focused client advocate with strong security and frontline operations experience.

United States

Message

What I'm looking for

I seek a customer-focused role where I can use my advocacy, training, and security experience to improve service quality, support teams, and ensure safe, efficient operations.

I am a dedicated customer-service professional with experience in client advocacy, security, and frontline operations across financial services and service industries. I consistently deliver timely resolutions, train and support new hires, and maintain high standards of safety and customer satisfaction.

At Bank of America (contracted through Advanced Call Center Technologies) I provided escalation handling and new-hire training in consumer credit card customer service. My roles in security and hospitality reinforced my attention to procedure, situational awareness, and maintaining secure, welcoming environments.

I bring practical leadership from assistant manager and overnight closer roles, a commitment to clear communication, and a track record of improving customer experiences while adhering to safety and operational protocols.

Experience

Work history, roles, and key accomplishments

Current

Senior Client Advocate

Current

Advanced Call Center Technologies

Dec 2024 - Present (1 year 3 months)

Contracted to Bank of America Consumer Credit Card customer service; provided training and support for new hires and handled escalated customer issues to ensure timely, effective resolution.

Customer Service Escalation Management Training Call Center Operations Credit Card Support Communication Troubleshooting

Unarmed Security Officer

Securitas

Jan 2023 - Aug 2024 (1 year 7 months)

Monitored interior and exterior premises, challenged individuals not following procedures, and enforced clean-in/clean-out protocols to maintain a secure environment for the client.

Access Control Observational Skills Compliance

Cleaning Technician

Stanley Steemer

Jul 2022 - Dec 2022 (5 months)

Delivered professional cleaning services and outstanding customer service, promoted additional products, and fostered repeat business through high satisfaction.

Customer Service Product Promotion Quality Assurance Time Management Attention To Detail

Front of House Staff

Sheetz

Feb 2022 - Jul 2022 (5 months)

Maintained clean, organized stock and efficiently served customers while enforcing age- and item-restriction policies to ensure safety and compliance.

Customer Service Food Safety Inventory Management Cash Handling Compliance

Overnight Closer

Cook Out Restaurants

Aug 2021 - Jan 2022 (5 months)

Closed overnight shift ensuring a clean, welcoming environment and maintained service efficiency while supporting customer satisfaction.

Food Safety Customer Service Cleaning Time Management Teamwork

Assistant Manager

McDonald's

Sep 2020 - Jul 2021 (10 months)

Managed kitchen and front-of-house operations, enforced food safety and inventory rotation, and maintained service speed and presentation to support a healthy work environment.

Team Leadership Inventory Control Food Safety Scheduling Customer Service Operational Efficiency