Open to opportunities

Auliya Atika

@auliyaatika

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Facilities management and project administration professional focused on KPI-driven, customer-first operations.

Indonesia

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What I'm looking for

I’m looking for a role where I can own KPI reporting, customer satisfaction, and facility/asset operations. I want a fast-paced environment that values standardization, process improvement, and strong stakeholder communication.

I’m an Assistant Manager in Facilities Management, managing facility management operations and system implementation across multiple projects. I focus on KPI reporting and customer satisfaction surveys, while standardizing day-to-day support through helpdesk standardization and CFM system training.

I drive operational efficiency through project coordination, quality assurance, and continuous process improvement initiatives. I’m also responsible for asset and travel management, ensuring systems and workflows stay accurate, reliable, and aligned with stakeholder needs.

Previously, I worked as a Project Administrator supporting IT asset administration and PC rental projects. I handled helpdesk operations, inventory records, asset tracking, rental coordination, project documentation, attendance reporting, and billing administration to support smooth daily reporting and client support.

Earlier in my career, I served as a Project Administrator/Secretary to Owner, providing administrative and operational support for project activities and office operations. I managed project documentation and filing systems, coordinated communication with clients, vendors, and internal teams, and supported reporting, procurement, administrative tasks, and internal audits.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager - Facilities

Current

Colliers Indonesia

Jan 2017 - Present (9 years 5 months)

Managed facility management operations and implemented systems across multiple projects, including KPI reporting, customer satisfaction surveys, helpdesk standardization, and asset and travel management. Coordinated continuous process-improvement efforts and trained teams on the CFM system to support smoother delivery.

Facilities Management KPIs Customer Satisfaction Helpdesk operations Asset Management Travel Management CFM System Training Project Coordination Quality Assurance Stakeholder Management

Project Administrator

Mitra Integrasi Informatika

Jan 2016 - Jan 2017 (1 year)

Provided facility management and administrative support for multiple IT asset and PC rental projects, including helpdesk operations, asset tracking, KPI databases, and project documentation. Coordinated rental activities, maintained inventory and attendance reporting, and supported billing administration for client and internal needs.

IT Asset Management PC Rental Coordination Inventory Management Helpdesk operations Project Documentation Attendance Reporting Billing Administration

Project Administrator/Secretary

Hadi Komara & Associates

Jan 2015 - Jan 2016 (1 year)

Supported project activities and daily office operations by managing project documentation, filing systems, inventory records, archives, and meeting schedules. Coordinated communication with clients, vendors, and internal teams, and supported reporting, procurement, and administrative tasks for senior leadership.

Project Administration Office Administration Documentation Management Inventory Procurement Support Reporting Scheduling

Education

Degrees, certifications, and relevant coursework

Andalas University

Bachelor of Humanities, English Language and Literature

2010 - 2014

Grade: GPA 3.31

Earned a Bachelor of Humanities with a focus on English Language and Literature (2010–2014), graduating with a GPA of 3.31. Built strong foundations in communication, writing, language analysis, and interpersonal skills.

SMAN 5 Bengkulu

Senior High School Diploma, Science

2007 - 2010

Graduated from SMAN 5 Kota Bengkulu with a Science major (2007–2010). Developed analytical thinking, problem-solving skills, and a scientific academic foundation.