Audrey Soler
@audreysoler
Customer success representative with strong problem-solving skills.
What I'm looking for
I am a dedicated customer success representative with experience in providing exceptional support through phone and chat. My role at Moultrie Mobile involved assisting customers with their game cameras, where I honed my troubleshooting skills and learned the importance of clear communication. I take pride in documenting customer interactions accurately in Zendesk to ensure a seamless experience for both customers and the team.
Previously, I worked as a Consumer Relations Specialist at Walgreens, where I managed customer inquiries related to rewards accounts and pharmacy concerns. My ability to de-escalate issues and resolve them on the first call has been a key factor in my success. I am detail-oriented and thrive in team environments, always striving to enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Success Representative
Moultrie Mobile
Apr 2024 - May 2024 (1 month)
Assisted customers via phone and chat, troubleshooting their game cameras and documenting interactions in Zendesk.
Consumer Relations Specialist
Walgreens
Aug 2023 - Apr 2024 (8 months)
Handled customer calls regarding rewards accounts and pharmacy concerns, documenting complaints in Salesforce and escalating issues as needed.
Education
Degrees, certifications, and relevant coursework
South Grand Prairie High School
High School Diploma, General Education
2015 - 2019
Completed high school education and obtained a diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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