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Audrey Soler

@audreysoler

Customer success representative with strong problem-solving skills.

United States

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer success representative with experience in providing exceptional support through phone and chat. My role at Moultrie Mobile involved assisting customers with their game cameras, where I honed my troubleshooting skills and learned the importance of clear communication. I take pride in documenting customer interactions accurately in Zendesk to ensure a seamless experience for both customers and the team.

Previously, I worked as a Consumer Relations Specialist at Walgreens, where I managed customer inquiries related to rewards accounts and pharmacy concerns. My ability to de-escalate issues and resolve them on the first call has been a key factor in my success. I am detail-oriented and thrive in team environments, always striving to enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

MM

Customer Success Representative

Moultrie Mobile

Apr 2024 - May 2024 (1 month)

Assisted customers via phone and chat, troubleshooting their game cameras and documenting interactions in Zendesk.

WA

Consumer Relations Specialist

Walgreens

Aug 2023 - Apr 2024 (8 months)

Handled customer calls regarding rewards accounts and pharmacy concerns, documenting complaints in Salesforce and escalating issues as needed.

Education

Degrees, certifications, and relevant coursework

SS

South Grand Prairie High School

High School Diploma, General Education

2015 - 2019

Completed high school education and obtained a diploma.

Tech stack

Software and tools used professionally

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Audrey Soler - Customer Success Representative - Moultrie Mobile | Himalayas