At Amazon Development Center, I handle North American customer queries about orders, payments, refunds, promotional credits, gift cards, and Amazon Pay. I also help customers with account access and security issues through account-recovery and verification processes.
I resolve complex account, order, delivery, and payment issues while following Amazon SOPs, policies, and SLAs. When cases need additional support, I coordinate with internal teams.
As a Trainer On Demand, I delivered live and virtual training for new hires on orientation, systems, soft skills, and Amazon tools. I also prepared batch performance reports and conducted assessments and feedback sessions.
Earlier, as a Customer Service Associate – Domestic, I handled order tracking and delivery queries. I received Amazon's Customer Obsession Award and achieved a top-10% quarterly performance ranking.
