AMAtom Michaels
@atommichaels
Dedicated food and beverage professional with strong customer service skills.
United StatesWhat I'm looking for
I am a dedicated professional with extensive experience in the food and beverage industry, currently serving as a Lead Supervisor at The Cake House. My role involves advising customers on suitable cannabis products, ensuring a clean and organized dispensary, and keeping up with industry trends. I pride myself on my ability to engage and impress customers, making me a valuable asset to any establishment.
Throughout my career, I have developed outstanding communication skills and a strong work ethic. My previous positions, including serving at That 80s Bar and working as a Security Officer at Pechanga Resort and Casino, have honed my customer service abilities and taught me the importance of maintaining a safe and welcoming environment. I am a fast learner, adaptable to new processes, and committed to providing exceptional service.
With a background in managing customer relationships and a passion for the food and beverage sector, I am eager to bring my skills to a new opportunity where I can continue to grow and contribute positively to a team.
Experience
Work history, roles, and key accomplishments
Lead Supervisor
The Cake House
Jan 2021 - Present (4 years 6 months)
Advised customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis. Processed customer payments using the dispensary's Point of Sale (POS) system and ensured the dispensary was clean and well-organized.
Server
That 80s Bar
Jan 2021 - Present (4 years 6 months)
Took beverage orders, suggested specials, and recommended beverages to patrons. Provided excellent customer service, delivered checks, collected payments, and maintained a clean and sanitized work environment.
Security Officer
Pechanga Resort and Casino
Jan 2020 - Present (5 years 6 months)
Facilitated a safe environment for all Tribal Citizens, employees, and guests by ensuring policies, rules, regulations, and laws were followed. Provided customer service through guest acknowledgment, property knowledge, and exceeding guest expectations.
F & B Bus Person
Pechanga Resort and Casino
Jan 2018 - Present (7 years 6 months)
Cleared tables, soiled china, glass, and silverware, and reset tables to standard. Maintained water service and provided bread service, assisting servers with duties to appease guests.
Manager's Assistant
Grower's Choice
Jan 2014 - Present (11 years 6 months)
Handled merchandise, organized and filed reports, records, and invoices, and responded to inbound customer and vendor telephone calls. Processed orders, prepared correspondences, and performed deliveries to customers and vendors.
Education
Degrees, certifications, and relevant coursework
Riverside Bartending School
Certification, Bartending
Currently pursuing a Bartending Certification, focusing on mixology, customer service, and bar operations. Developing practical skills for the food and beverage industry.
Paloma Valley High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication and organization.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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