Atom Hemen
@atomhemen
I resolve L3 IT incidents and administer secure Windows, cloud, and hybrid infrastructure.
NigeriaWhat I'm looking for
At Montego Upstream Services, I provide L3 escalation support for complex Windows, Microsoft 365, hardware, software, and network incidents while administering servers, switches, routers, and end-user devices.
I've also managed cloud-based network infrastructure across AWS and Azure for Zaqaid Energy Services Limited, configuring and monitoring cloud services, maintaining Windows Server environments, and developing disaster recovery plans. Earlier at Benue Internal Revenue Service, I supported network and cloud infrastructure, security measures, vendor management, and IT project delivery.
I bring 6+ years of hands-on experience in incident resolution, patching, backup, security controls, technical documentation, vendor coordination, and user enablement across remote and on-site environments.
Experience
Work history, roles, and key accomplishments
IT Coordinator / L3 IT Support
Montego Upstream Services
Apr 2018 - Present (8 years 4 months)
Provided L3/escalation support for complex hardware, software, Windows, Microsoft 365, and network incidents. Administered IT infrastructure including Windows servers, switches, routers, and end-user devices, and enforced security policies.
IT & DevOps Administrator
Zaqaid Energy Services Limited
Jan 2021 - Dec 2023 (2 years 11 months)
Managed and maintained cloud-based network infrastructure across AWS and Azure environments. Administered Windows Server environments and developed disaster recovery plans.
IT Operator & Cloud Network Administrator
Benue Internal Revenue Service
Jan 2015 - Dec 2016 (1 year 11 months)
Administered and troubleshot network and cloud infrastructure, including AWS and Azure services. Implemented network security measures and managed IT vendors.
Education
Degrees, certifications, and relevant coursework
Delta State University
Master of Business Administration, Finance
2018 - 2021
Pursued a Master of Business Administration with a focus on Finance.
University of Maiduguri
Bachelor of Science, Business Management
2008 - 2012
Earned a Bachelor of Science in Business Management.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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