Asmaa Elzomor
@asmaaelzomor
Data analyst experienced in Power BI, Excel and SQL with strong customer-facing background.
What I'm looking for
I am a data-focused analyst with hands-on experience in Power BI, Excel, SQL and data visualization, and a background in customer service within the banking sector. I combine technical data skills with practical business understanding to drive actionable insights and improve reporting.
At CIB I progressed from Contact Center Agent to Senior Agent, handling VIP customers, escalations and complaint investigations while supporting digital process improvements and training new hires. I have earned multiple internal awards and contributed to cross-functional initiatives such as social media moderation and the CIB HUB project.
I hold a Professional Data Analysis Certificate (75 training hours) and certifications in ICDL and leadership preparation; I emphasize data cleaning, modeling and dynamic dashboards to support business decision-making and enhance customer experience.
Experience
Work history, roles, and key accomplishments
Contact Center Senior Agent
Commercial International Bank
Jan 2021 - Present (4 years 8 months)
Senior contact center agent handling Private/VIP wealth and merchant support, led escalations including CBE/chairman cases and improved customer satisfaction through complaint resolution and digital process enhancements. Promoted to Social Media Officer to moderate bank platforms and convert negative feedback to positive, and mentored new hires to improve team performance.
Education
Degrees, certifications, and relevant coursework
Cairo University, Faculty of Commerce
Bachelor of Commerce, Accounting
Activities and societies: Certifications: ICDL rehabilitation (April 2018); leadership and entrepreneurship courses (2018); Professional Data Analysis Certificate by Machinfy Academy.
Graduated from Cairo University Faculty of Commerce with a focus on accounting in 2019.
Availability
Location
Authorized to work in
Job categories
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