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@asma2
Web developer and marketing specialist who builds, fixes, and improves user experiences.
United StatesWhat I'm looking for
I’m a results-driven IT professional with 5+ years across software development, remote IT support, and education. I combine full-stack development and problem-solving with a practical, customer-focused mindset.
In remote IT support roles, I’ve delivered Tier 1 and Tier 2 support for software and network issues, resolving 95% of tickets within SLA using Zendesk and remote desktop tools. I also document troubleshooting steps in a knowledge base to improve team efficiency, and collaborate with cross-functional teams using Jira and Slack.
I also bring a strong web and growth background: I’ve supported product improvement as an IT consultant, provided technical feedback and testing, and worked on freelance website development for small businesses. Alongside engineering, I manage digital marketing through SEO strategy, keyword research, Google My Business optimization, and targeted Facebook Ads using analytics to track and improve results.
Experience
Work history, roles, and key accomplishments
Elementary & Middle School Teacher
Legacy Online School
Jan 2025 - Present (1 year 6 months)
Taught STEM subjects to elementary and middle school students in an online learning environment. Adapted instruction for diverse learning needs and supported students with individualized accommodations.
STEM Subjects Tutor
Legacy Online School
May 2019 - Nov 2022 (3 years 6 months)
Worked as a STEM tutor, providing support to students from different levels. Delivered tutoring focused on confidence building and core academic skills.
IT Support Specialist
Avanquest Company
Jan 2024 - Present (2 years 6 months)
Provided tier 1 and tier 2 remote support for software and network issues via phone, email, and chat. Resolved tickets within SLA using Zendesk and documented troubleshooting steps to improve team efficiency.
Digital Marketing Consultant
AZ Agency
Managed SEO strategy and keyword research for multiple small business websites. Ran targeted Facebook Ads, optimized Google My Business profiles, and created analytics dashboards to monitor performance.
IT Consultant
Maksynk Ltd
Supported the development and improvement of an accounting software product by providing technical feedback and testing. Assisted users remotely with software setup, troubleshooting, and feature explanations.
Education
Degrees, certifications, and relevant coursework
Not specified
Master’s Degree in Artificial Intelligence, Artificial Intelligence
2023 - 2023
Master’s Degree in Artificial Intelligence completed from Feb 2023 to Nov 2023.
Not specified
Bachelor of Science in Computer Science, Computer Science
Bachelor of Science in Computer Science (dates not provided).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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