Asish Kumar Manasingh
@asishkumarmanasingh1
I am a merchant support specialist solving payments and transaction issues efficiently.
What I'm looking for
I am a merchant support specialist with experience at Razorpay and PayU, delivering world-class support to merchants on transaction, settlement, and refund issues.
I follow SOPs to provide accurate resolutions across call, chat and email and specialize in enabling domestic and international payment methods, movement of funds, and merchant retention through focused problem-solving and customer satisfaction.
I hold a B.Tech from Biju Patnaik University of Technology (2022) and contributed to a project called Blue Brain aimed at creating an artificial brain prototype; I bring strong communication, troubleshooting and retention skills to collaborative, fast-paced payments teams.
Experience
Work history, roles, and key accomplishments
Provided merchant support for transactions, settlements, refunds and payment method enablement via phone, chat and email, following SOPs to deliver timely resolutions.
Merchant Support Specialist
PayU
Jan 2022 - Aug 2023 (1 year 7 months)
Supported merchants on transaction, settlement and refund issues and enabled domestic and international payment methods, resolving cases via call, chat and email per SOPs.
Education
Degrees, certifications, and relevant coursework
Biju Patnaik University of Technology
Bachelor of Technology
Grade: 6.7
Completed a Bachelor of Technology from Biju Patnaik University of Technology in 2022 with a CGPA of 6.7.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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