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Asish Kumar Manasingh

@asishkumarmanasingh1

I am a merchant support specialist solving payments and transaction issues efficiently.

India
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What I'm looking for

I seek a role leveraging my payments support experience—resolving transactions, settlements and refunds—within an SOP-driven team that values clear communication, professional growth, responsibility, and opportunities to improve merchant retention.

I am a merchant support specialist with experience at Razorpay and PayU, delivering world-class support to merchants on transaction, settlement, and refund issues.

I follow SOPs to provide accurate resolutions across call, chat and email and specialize in enabling domestic and international payment methods, movement of funds, and merchant retention through focused problem-solving and customer satisfaction.

I hold a B.Tech from Biju Patnaik University of Technology (2022) and contributed to a project called Blue Brain aimed at creating an artificial brain prototype; I bring strong communication, troubleshooting and retention skills to collaborative, fast-paced payments teams.

Experience

Work history, roles, and key accomplishments

PayU logoPA

Merchant Support Specialist

PayU

Jan 2022 - Aug 2023 (1 year 7 months)

Supported merchants on transaction, settlement and refund issues and enabled domestic and international payment methods, resolving cases via call, chat and email per SOPs.

Education

Degrees, certifications, and relevant coursework

Biju Patnaik University of Technology logoBT

Biju Patnaik University of Technology

Bachelor of Technology

Grade: 6.7

Completed a Bachelor of Technology from Biju Patnaik University of Technology in 2022 with a CGPA of 6.7.

Tech stack

Software and tools used professionally

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Asish Kumar Manasingh - Merchant Support Specialist - Razorpay | Himalayas