At Amazon, I resolved customer-impacting issues across Amazon devices, Prime Video, and account services for customers in the UK, US, India, Italy, and Germany. I handled 70+ daily contacts and 20+ live DART escalations while maintaining strong CSAT, quality, productivity, and schedule adherence.
I compile engineering escalation tickets with reproduction steps and diagnostic logs, coach Level 2 associates toward performance benchmarks, and support high-volume 24×7 SLA-driven operations. I was recognized with Amazon’s Game Changer Award in 2021 and have also explored coffee operations, photography, Lightroom, and short-form content through Mosshead.ig.
