At EY, I manage tax compliance, project management, global coordination, and billing activities aligned with client business objectives. I support work from initiation through tax return finalization, with structured tracking and documentation.
I manage immigration notice projects and work directly with clients to resolve queries. I also prepare KPI and engagement matrix reports to improve visibility into workload and operational delivery.
At EY, I delivered a BOT initiative that reduced manual effort and headcount dependency by approximately 50%, and helped establish the US Immigration Compliance pilot process. My work has received client appreciation and Spot and Exceptional Client Service awards.
At Tesco – Global HR Shared Services, I led UK HR shared services operations and managed a team of 24, maintaining 99% quality results against SLAs and KPIs. I also supported payroll and benefits processes, published quality dashboards, and implemented process improvement ideas.
