Ash White
@ashwhite
I resolve complex customer issues across international support, payments, and hospitality service operations.
PakistanWhat I'm looking for
At MindBridge, I managed high-volume voice, email, and live-chat support for premium international campaigns, maintaining 95%+ CSAT while resolving billing, transaction, and technical escalations.
I've also led restaurant operations and guest relations at Four Points by Sheraton, combining hospitality software knowledge, service recovery, budgeting, and team supervision to create reliable customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
MindBridge
Jan 2022 - Jan 2025 (3 years)
Managed high-volume multi-channel support for international campaigns, maintaining 95%+ CSAT and resolving complex escalations. Coordinated with technical and finance teams to resolve system bugs and payment errors.
Restaurant Manager
Lit Restaurant
Jan 2021 - Jan 2022 (1 year)
Directed daily operations, ensuring premium guest experience and compliance with HACCP standards. Managed budgeting, cost forecasting, and supervised a team of 15+ staff.
Senior Pastry Shop & Guest Relations Attendant
Jan 2017 - Jan 2020 (3 years)
Welcomed hotel guests and international travelers, delivering professional first impressions and resolving complaints. Acquired operational knowledge of hotel management software and was promoted twice for consistent performance.
Education
Degrees, certifications, and relevant coursework
University of the Punjab
Master of Science, Tourism and Hospitality Management
2019 - 2021
MSc in Tourism and Hospitality Management from the University of the Punjab, Lahore, Pakistan, completed from 2019 to 2021.
University of the Punjab
Bachelor of Arts, Arts
2017 - 2019
Bachelor of Arts from the University of the Punjab, Lahore, Pakistan, completed from 2017 to 2019.
College of Tourism & Hotel Management
American Hospitality & Management Program, Hospitality Management
2016 - 2017
American Hospitality & Management Program (AHTMP) from the College of Tourism & Hotel Management, Lahore, Pakistan, completed from 2016 to 2017.
Misali Zakariya HSS
F.Sc, Pre-Engineering
2014 - 2016
F.Sc (Pre-Engineering / Intermediate in Science) from Misali Zakariya HSS, Muzaffargarh, Punjab, completed from 2014 to 2016.
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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