Ashok Kumar

I am currently working as an Enterprise Technical Support Engineer at Infoblox, where I specialize in troubleshooting and resolving DNS, DHCP, and IPAM issues for enterprise clients. My role involves providing L2/L3 support for Infoblox NIOS, Grid Manager, and integrations with Microsoft DNS/DHCP. I take pride in ensuring high availability, compliance, and security across DDI infrastructure, which has been crucial in maintaining client satisfaction and operational efficiency.

Before my current position, I gained valuable experience as a Network Engineer at CSS Corp ICT Services, where I honed my skills in managing inbound calls and ensuring products met quality standards. My journey in the IT industry began as a Senior Consultant at Sutherland Global Services, where I acted as the primary liaison between the company and customers, effectively communicating and solving their problems. My diverse background has equipped me with a unique perspective on technical support and customer service.