AUAkanksha User
@akankshauser3
Networking and security professional with 3.6+ years' hands-on experience in routing, switching and firewalls.
IndiaWhat I'm looking for
I am a networking and security professional with over 3.6 years of hands-on experience in enterprise infrastructure support, L2 operations, and vendor coordination. I have worked across routing & switching (EIGRP, OSPF, BGP), IPSec VPNs, Infoblox, IOS upgrades, and Palo Alto firewall L2 support while managing incident/change/problem processes.
During my career I led vendor teams, ensured SLA adherence, conducted RCAs, and acted as an escalation point for stakeholders. After a career break as a primary caregiver where I strengthened organization and communication skills, I am seeking to return to a networking and security role where I can apply my technical expertise and operational experience.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Trigent Software Pvt. Ltd.
Sep 2015 - Apr 2016 (7 months)
Provided L2 networking and security support for Symantec production environments, handling routing/switching, EIGRP/OSPF/BGP, IPSec VPNs and Palo Alto firewall incidents and changes to maintain service availability.
Incident/Change/Problem Manager
Kelly Services Pvt. Ltd.
Sep 2014 - Mar 2015 (6 months)
Delivered L2 networking and security support in production, managed incidents, changes and problems involving routing, VPNs, Infoblox records and Palo Alto firewall support to meet SLA targets.
Network Service Engineer
Shakpro Technologies
Aug 2012 - Apr 2014 (1 year 8 months)
Provided L2 enterprise network and security support across routing/switching, EIGRP/OSPF/BGP and IPSec, performed IOS upgrades, Infoblox record management and Palo Alto firewall support while coordinating with vendors and stakeholders.
Education
Degrees, certifications, and relevant coursework
UUUttar Pradesh Technical University
Bachelor of Technology, Information Technology
2008 - 2012
Grade: 78%
Activities and societies: Committee member of DHAROHAR Club; participated in TALENT-2010, GREEN Olympiad, COMET-2012 and LoopHole Ethical Hacking workshop.
Completed a Bachelor of Technology in Information Technology with 78% (Hons.).
Senior Secondary School
Senior Secondary Certificate, Secondary Education
Grade: 75%
Completed senior secondary education with 75% marks.
Secondary School
Secondary School Certificate, Secondary Education
Grade: 82%
Completed secondary education with 82% marks.
Availability
Location
IndiaAuthorized to work in
Job categories
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