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Aditya Thakur

@adityathakur6

Technical support professional at Tech Mahindra who troubleshot router and connectivity issues and helped restore customer service.

India

Message

At Tech Mahindra, I provided Tier-1 and Tier-2 support for internet and networking services, diagnosing router, DNS, and connectivity issues. I also configured routers and worked with technical teams on escalations.

I’ve supported end users at Surya Data Management and Network Technologies Pvt. Ltd., including remote troubleshooting and Azure Active Directory account administration. I also write technical articles and run the LinkedIn newsletter “Bright Mind,” which has 400+ subscribers.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

TaskUs

Sep 2025 - Mar 2026 (6 months)

Delivered omnichannel support to U.S. customers in an e-commerce process, resolving account, billing, and service issues. Documented interactions and adhered to SLA timelines to improve CSAT and FCR outcomes.

CRM Knowledge Base Omni Channel Support SLA CSAT FCR

Associate Technical Support Engineer

Tech Mahindra

Nov 2023 - Jan 2025 (1 year 2 months)

Provided Tier-1 and Tier-2 technical support for internet and networking services, troubleshooting routers, DNS, and connectivity issues. Performed diagnostics and root-cause analysis, maintaining CRM records and ensuring SLA compliance.

Tier 1 Support Tier 2 Support Networking Router Configuration DNS Troubleshooting CRM SLA Root Cause Analysis

System Administrator

Surya Data Management and Network Technologies Pvt. Ltd.

Mar 2023 - Oct 2023 (7 months)

Provided end-user support by diagnosing and resolving hardware and software issues, and managed IT infrastructure tasks including backups, patching, and system updates. Monitored network performance and utilized Bomgar for remote troubleshooting, managing Azure Active Directory accounts.