Open to opportunities

Ashley Lawrence

@ashleylawrence

Message

Experienced dental treatment coordinator with 7+ years converting patients and optimizing practice operations.

United Kingdom

Message

What I'm looking for

I seek a patient-focused role coordinating treatment and improving clinic efficiency, with opportunities for clinical involvement and career growth.

I am a dedicated dental treatment coordinator with over seven years' experience managing patient journeys, consultations, and treatment plans. I excel at virtual and in-person patient liaison and consistently meet targets through persuasive communication and strong organizational skills.

At Bishopsgate Dental Care I led the conversion of over 1,000 patients to Invisalign, devised streamlined coordination processes, and consistently exceeded sales targets while maintaining high patient satisfaction.

My background as a dental nurse across multiple London practices gives me hands-on clinical knowledge—radiography, IV sedation aftercare, orthodontics, implant and endodontic assistance—that informs better patient communication and care coordination.

I am proficient with CRM and practice software (including SOE and Exact), Microsoft Office, and digital tools such as iTero scanners; I focus on improving clinic efficiency, patient retention, and delivering empathetic service under pressure.

Experience

Work history, roles, and key accomplishments

Current

Treatment Coordinator

Current

Dental Rooms

Feb 2024 - Present (1 year 7 months)

Provide virtual consultations, schedule appointments, manage patient records and communications, and streamline administrative workflows to improve clinic efficiency and patient experience.

Patient Coordination CRM Software Microsoft Office Virtual Clinics Appointment Management Billing Customer Service

Treatment Coordinator

Bishopsgate Dental Care

Nov 2016 - Dec 2023 (7 years 1 month)

Led conversion of over 1,000 patients to Invisalign, implemented streamlined coordination processes, and consistently exceeded sales targets to drive revenue growth and patient retention.

Invisalign Conversion Treatment Planning Billing

Temporary Dental Nurse/Receptionist

Shine/Tempdent Recruitment

Jan 2013 - Nov 2016 (3 years 10 months)

Supported clinical procedures and reception duties across multiple practices, including instrument sterilization, x-rays, chairside assistance, and appointment management.

Reception Duties Appointment Management Inventory Management

Dental Nurse

My Dentist

Dec 2010 - Jan 2013 (2 years 1 month)

Provided chairside support, radiography, material preparation, and patient education while assisting with orthodontic treatments to support clinical workflows and patient care.

Orthodontics Support Patient Education Sterilization Clinical Support Record keeping

Dental Nurse

75 Harley Street

Jun 2007 - Dec 2010 (3 years 6 months)

Assisted in implant and endodontic procedures, managed reception duties, reconciled financial transactions, and scheduled appointments using Exact software to maintain efficient clinic operations.

Endodontics Scheduling

General and Orthodontic Nurse

Newham Family Dental Care

Jan 2005 - Jun 2007 (2 years 5 months)

Assisted with IV sedation and surgical procedures, captured OPG/CEPH/occlusal x-rays, supported orthodontic treatments, and managed reception and financial reconciliation tasks.

IV Sedation Assistance Orthodontics OPG CEPH Radiography Financial Reconciliations

Temporary Dental Nurse

Smile Recruitment Agency

Jun 2004 - Dec 2004 (6 months)

Provided dental nursing support across BUPA and NHS centers, assisting with diverse treatments including bleaching and general clinical assistance.

Clinical Support NHS BUPA Settings Patient Care Sterilization

Dental Nurse

Palmerston Dental Practice

Mar 1995 - Sep 2004 (9 years 6 months)

Conducted OPG x-rays, managed reception and filing, handled financial transactions, and supported clinical procedures to ensure smooth practice operations.

OPG Radiography

Orthodontic Nurse

Hampstead Orthodontic Practice

Oct 2000 - Jun 2003 (2 years 8 months)

Performed dental radiography (OPG/CEPH/occlusal), managed reception and appointments, assisted with orthodontic treatments, and provided oral hygiene instruction.

Orthodontic Assistance Oral Hygiene Instructions