Ashley Khosho
@ashleykhosho
Detail-oriented administrative support and customer service professional with strong document and claims experience.
What I'm looking for
I am a detail-oriented administrative support and customer service professional with extensive experience processing loss drafts and insurance claim documentation. I prioritize accuracy and consistent quality in high-volume workflows and document review.
I have experience in mortgage servicing and insurance claims processing, where I verified accuracy, maintained over-disbursement accuracy, and identified fraud indicators while coordinating with borrowers and repair vendors. I processed adjuster reports, disbursements, and educated borrowers on claim communications.
My front-desk and receptionist roles included scheduling appointments, handling mail distribution, and managing multi-line phones with strong time management and organization. I supported daily front-office operations, trained new cashiers, and processed transactions in retail and medical reception settings.
I hold a high school diploma and have completed professional insurance-related training. I bring a consistent, customer-focused approach and a track record of maintaining accuracy under volume, making me a dependable addition to teams needing precise administrative and claims support.
Experience
Work history, roles, and key accomplishments
Administrative Support
Loss Draft Processor
Jun 2020 - Jun 2020 (0 months)
Processed insurance claim documents and loss draft paperwork with high-volume accuracy, maintaining 97–100% accuracy over disbursements and identifying fraud indicators. Coordinated with borrowers, reviewed adjuster reports, and monitored repairs to ensure timely disbursement.
Receptionist
Berkley Medical
Jun 2011 - Jul 2012 (1 year 1 month)
Handled patient scheduling, processed co-pays, supported daily front office operations, and maintained organized administrative workflows to improve patient experience.
Receptionist
Great North Sterling Heights
Jun 2012 - Present (13 years 7 months)
Managed front-desk operations, scheduled appointments, handled mail distribution, and operated multi-line phones to support facility administration and customer service.
Cashier / Front Support
Glory Supermarket
Processed transactions, trained new cashiers, and supported daily cashier operations across locations in Detroit and Oak Park to ensure accurate and efficient checkout.
Education
Degrees, certifications, and relevant coursework
Hazel High School
High School Diploma, High School
High School diploma completed; general secondary education preparation.
Oakland Community College
Attended Oakland Community College for college-level coursework.
Kaplan (professional training)
Professional Training, Insurance
Completed professional insurance training through Kaplan programs.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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