Open to opportunities

Ashley Greene

@ashleygreene

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Investigative eligibility specialist skilled in fraud detection, audits, and customer service.

United States

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What I'm looking for

I seek a role leveraging investigative, auditing, and fraud-detection skills in a collaborative, compliance-focused organization that values accuracy and mentorship.

I am an investigative professional with a background in auditing analysis, risk management, fraud detection, and benefits eligibility determination. I consistently process high application volumes with attention to detail, conduct thorough research using public records and financial documents, and refer suspicious activity for further review while mentoring peers on policy and confidential information handling.

I have experience in office management, cash control auditing, data analysis, and customer-facing roles across public and private sectors. My strengths include anomaly detection, compliance, records management, and delivering culturally competent customer service that improves operational outcomes.

Experience

Work history, roles, and key accomplishments

Current

Eligibility Specialist II

Current

Mecklenburg County Department of Community Resources

Apr 2019 - Present (6 years 5 months)

Interviewed clients and conducted investigative research to determine eligibility for Food and Nutrition Services and Family/Children’s Medicaid; processed over 50 applications daily (30 above target) and referred suspected fraud to the fraud unit.

Investigative Research Processes Fraud Detection Customer Service Records Management Data Analysis Confidentiality Call Center Operations

Cash Control Auditor

Carowinds

Jul 2016 - Oct 2021 (5 years 3 months)

Processed and reconciled cash, checks, credit card and voucher transactions, audited accounts receivable ledgers, and ensured reported park revenue matched physical currency.

Auditing Accounts Receivable Financial Analysis

Delivery Courier

Parts Fleet

Jan 2018 - Oct 2019 (1 year 9 months)

Picked up and delivered auto parts per manifest, accounted for transfers within the system, and ensured timely and accurate parts distribution.

Logistics order fulfillment Time Management Accountability

Office Manager

Peak Wellness Clinic

Jan 2018 - Oct 2018 (9 months)

Managed medical front desk operations, maintained patient records and billing accounts, performed inventory control and purchasing, and led marketing efforts that increased yearly patient intake by 400%.

Patient Intake Billing Records Management Inventory Control Accounts Receivable Customer Service Social Media Marketing

Test Scorer/Evaluator

Measurement Incorporated

May 2016 - Jun 2018 (2 years 1 month)

Scored standardized tests against established rubrics, evaluating student responses for accuracy and adherence to scoring criteria.

Test Scoring Évaluation)Attention To Detail Quality Assurance Data Entry

Research Study Assistant

Johnson C. Smith University

Aug 2014 - May 2015 (9 months)

Assisted psychology faculty with independent research studies, managed confidential participant data, performed data entry, and developed questionnaires.

Research Assistance Data Entry Confidentiality Academic & Research Statistical Analysis

Education

Degrees, certifications, and relevant coursework

Johnson C. Smith University

Bachelor of Arts, Psychology

Activities and societies: Independent research study assistant; data entry and questionnaire creation; maintained participant confidentiality.

Completed a Bachelor of Arts in Psychology with coursework and research experience, including serving as a research study assistant in the Psychology Department.