Open to opportunities

Kayla Thompson

@kaylathompson

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Experienced administrative and compliance professional with strong investigative skills.

United States

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What I'm looking for

I seek a role blending operations and compliance where I can improve processes, ensure regulatory adherence, and deliver excellent patient or customer experiences while growing in leadership and impact.

I am an experienced administrative and compliance professional with a track record in healthcare administration, collections, and financial crimes investigation. I combine strong organizational skills with a focus on accuracy and regulatory compliance.

In clinical settings I handle patient registration, insurance verification, and Epic EHR workflows while prioritizing patient safety and empathetic communication. In office environments I streamline operations, implement procedures, and manage onboarding and payroll tasks.

In financial services I served in AML, KYC, and fraud roles where I investigated suspicious activity, prepared SARs, conducted sanctions/PEP checks, and developed dashboards and corrective actions to reduce risk. I have five-plus years of anti-money laundering experience and a consistent record of improving process effectiveness.

I seek to bring my attention to detail, cross-functional communication, and compliance expertise to roles that value process improvement, regulatory rigor, and excellent customer/patient experience.

Experience

Work history, roles, and key accomplishments

Current

Emergency Department Access Rep

Current

Cape Fear Valley Medical Center

Oct 2025 - Present (5 months)

Serve as primary patient registration representative for the emergency department, verifying insurance, collecting payments, and ensuring accurate patient identification to support timely, safe care.

Patient Registration Insurance Verification Epic Patient Safety Customer Service Medical Records

Assistant Office Manager

UNC Health Southeastern

Sep 2023 - May 2025 (1 year 8 months)

Managed daily office operations including scheduling, payroll processing, onboarding, vendor relations, and implementation of administrative procedures to improve efficiency and compliance.

Office Management Payroll Onboarding Vendor Management Process Improvement HR Compliance Quickbooks Microsoft Office

Collections Representative I

Truist

Mar 2022 - Aug 2023 (1 year 5 months)

Resolved client billing issues through outbound collections, negotiated payment arrangements, processed transactions, and maintained accurate account documentation to meet performance targets.

Collections Payment Processing Dispute Resolution Call Center Compliance Reporting

AML Investigator II

Capital One

Aug 2017 - Nov 2021 (4 years 3 months)

Investigated suspicious financial activity, conducted sanctions/PEP/adverse media reviews, authored SARs, and recommended remediation to ensure BSA/AML/OFAC compliance.

AML Investigations OFAC Transaction Monitoring Case Management Data Analysis Regulatory Compliance Risk Assessment

KYC Analyst II

Bank of America

May 2016 - Aug 2017 (1 year 3 months)

Performed KYC due diligence and investigations, reviewed account documentation for compliance, and prepared escalation recommendations to support onboarding and risk mitigation.

KYC Due Diligence Investigation Compliance Data Analysis SARs Client Onboarding Documentation Review

Financial Crimes Specialist

Wells Fargo

Jul 2014 - Apr 2016 (1 year 9 months)

Led fraud investigations and case management, gathered evidence, coordinated with law enforcement when needed, and reconciled losses to resolve customer fraud incidents.

Fraud Investigation Case Management SARs Transaction analysis Evidence gathering Compliance