ADAshley Drake
@ashleydrake
Experienced customer service professional with 15+ years in diverse roles.
United StatesWhat I'm looking for
I am a dedicated customer service professional with over 15 years of experience across various sectors, including call centers, retail, and delivery services. My expertise lies in resolving complex issues, enhancing customer satisfaction, and consistently exceeding performance metrics. I am proficient in utilizing CRM tools and optimizing processes to improve service delivery.
Throughout my career, I have held multiple roles that have honed my skills in communication and team support. As a Delivery Driver at Spark, I ensure timely and safe deliveries while maintaining high customer satisfaction. My entrepreneurial spirit shines through my business, Beyoutiful Creations, where I manage all aspects of operations, from product creation to customer inquiries. I am passionate about providing excellent service and am eager to contribute my skills to a customer-focused organization.
Experience
Work history, roles, and key accomplishments
Spark Delivery Driver
Walmart
Dec 2024 - Present (7 months)
Delivered goods efficiently and safely while maintaining customer satisfaction. Optimized routes and collaborated with dispatchers for timely deliveries.
Owner & Creator
Beyoutiful Creations
Jan 2018 - Present (7 years 6 months)
Managed orders, created custom products, and handled shipping and customer inquiries. Handled all aspects of small business operations and marketing.
Childcare Provider
KidBiz
Jan 2019 - Present (6 years 6 months)
Supervised children from infants to pre-teens, ensuring safety and developmental engagement. Communicated with parents and maintained a clean, nurturing environment.
Call Center Representative
AbleTo, Inc.
Handled high volumes of customer calls and inquiries using CRM systems. Assisted with training, contributed to improved workflows, and supported outreach campaigns.
Customer Service Representative
Hilton
Resolved customer concerns across various channels, upsold services, and handled billing. Met or exceeded metrics consistently.
Call Center Representative
Allstate Insurance
Managed customer concerns, documented interactions, and mentored new team members. Provided insights for improving service processes.
Business Owner
Johnny Dollars
Jan 2011 - Oct 2017 (6 years 9 months)
Managed customer service, food service, and bar operations. Trained staff and organized events to boost business.
Education
Degrees, certifications, and relevant coursework
Streator Township High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and interpersonal abilities through coursework and extracurricular activities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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