Ashley Dawson
@ashleydawson
CPC-Certified professional with expertise in surgical coding and compliance.
United StatesWhat I'm looking for
As a CPC-Certified professional, I bring hands-on experience in surgical coding, including ICD-10, CPT, and HCPCS. My career has been dedicated to ensuring coding accuracy and compliance, which is essential for clean and timely claim submissions. Currently, I serve as an Ophthalmology Coordinator at Dupage Medical Group, where I coordinate procedures and maintain confidentiality in all documentation while liaising between staff, physicians, and facilities.
My previous roles have equipped me with a strong foundation in customer service and claims processing. At Delta Dental, I streamlined the claims process by accurately verifying CDT and CPT codes, while my time at Ehealth involved advising Medicare beneficiaries and resolving complex enrollment issues. I am committed to continuous improvement and collaboration, as demonstrated by my ability to identify claim denial trends and work with internal teams to enhance reimbursement processes.
Experience
Work history, roles, and key accomplishments
Ophthalmology Coordinator
Dupage Medical Group
Feb 2025 - Present (6 months)
Coordinated ophthalmic procedures, ensuring accuracy in ICD-10 and CPT coding while verifying patient insurance and pre-op requirements. Maintained accurate, timely updates to physician schedules and patient records in Epic.
Customer Service Rep
Delta Dental
Sep 2024 - Feb 2025 (5 months)
Ensured compliance with business rules by accurately verifying CDT and CPT codes for dental claims, resulting in a streamlined process within 6 months. Resolved high-volume inquiries (75+ daily) related to claims, billing, and eligibility.
Associate Benefits Advisor
Ehealth
Jun 2023 - Mar 2024 (9 months)
Advised Medicare beneficiaries on supplemental and ancillary plans. Collaborated with cross-functional teams, including billing and compliance, to resolve escalated benefit and enrollment issues.
Home Equity Support Specialist
Bank OfAmerica
Apr 2019 - Aug 2022 (3 years 4 months)
Developed a risk framework resulting in a 20% reduction in non-performing loans and minimized financial loss. Verified accuracy of home equity loan documentation, collaborated with appraisers, and facilitated loan disbursements.
Sales Support Specialist
Bank OfAmerica
Strengthened ties with Private Bank and Merrill Loan advisors, enhancing cross-selling and client satisfaction. Managed a high-volume pipeline of loans, totaling $5.2 million in financing volume, showcasing strong organizational and sales support skills.
Education
Degrees, certifications, and relevant coursework
Ashley hasn't added their education
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United StatesAuthorized to work in
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