Open to opportunities

Johnna Nichols

@johnnanichols

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Certified Professional Coder with over 10 years in healthcare.

United States

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What I'm looking for

I am looking for a role that values accuracy and compliance, offers opportunities for growth, and fosters a collaborative work environment.

I am a Certified Professional Coder (CPC) with over 10 years of experience in the healthcare industry, including 4.5 years specifically in medical coding and billing. My expertise in ICD-10, CPT, and HCPCS coding has enabled me to ensure accurate claim submission and reimbursement in my current role at Samaritan Medical Center. I pride myself on my attention to detail and strong communication skills, which have been essential in collaborating with billing departments, patients, and insurance providers.

Throughout my career, I have demonstrated a commitment to compliance with healthcare regulations and HIPAA standards. My hands-on experience with EMR systems such as Medent, eClinicalWorks (eCW), and Meditech allows me to adapt quickly to new technologies, supporting efficient clinical workflows. I am dedicated to improving accuracy and efficiency in billing processes, and I take great pride in contributing to quality patient care through precise documentation and coding practices.

Experience

Work history, roles, and key accomplishments

Current

Medical Biller / Medical Coder

Current

Samaritan Medical Center

Nov 2020 - Present (4 years 8 months)

Accurately assigned diagnostic and procedural codes (ICD-10, CPT, HCPCS) to patient records, supporting efficient claim submission and reimbursement. Reviewed, coded, and submitted claims for reimbursement in accordance with payer guidelines. Conducted insurance verifications and followed up on denied claims to ensure timely resolution.

ICD 10 CPT HCPCS Medical Billing Claims Processing Insurance Verification MEDENT Meditech

Medical Office Assistant

North Country Neurology

Feb 2019 - Present (6 years 5 months)

Utilized Medent to update and maintain patient records and billing data. Coded procedures and diagnoses for insurance submissions. Scheduled appointments and coordinated preauthorization for tests and procedures.

Insurance Submission MEDENT Medical Coding Insurance Submissions Scheduling Healthcare Regulations

Medical Insurance Representative

Convergys Corporation

May 2018 - Present (7 years 2 months)

Managed insurance benefit inquiries, policy details, and claim disputes. Provided high-quality customer service while explaining complex insurance benefits and billing policies. Participated in training workshops to stay current with industry practices and regulatory changes.

Benefits Claims Customer Service Billing Regulatory Compliance Training

Pharmacy Technician

Wegmans Pharmacy

Dec 2016 - Present (8 years 7 months)

Processed prescription orders and verified insurance coverage. Maintained accurate medication inventory and supported daily pharmacy operations. Communicated with patients and healthcare providers to ensure timely and accurate medication dispensing.

Insurance Verification Medication Inventory Pharmacy Operations