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Kaitlyn Dunman

@kaitlyndunman

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I am a Certified Professional Coder specializing in CPT, ICD-10-CM accuracy.

Zimbabwe

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What I'm looking for

I’m seeking a medical coding role to apply CPC skills (CPT/ICD-10/HCPCS), ensure compliance, drive process improvements, and contribute to QA within a collaborative, detail-oriented healthcare team.

I am a Certified Professional Coder (CPC) with hands-on experience applying CPT, ICD-10-CM, HCPCS Level II, and E/M guidelines. I completed AAPC’s Practicode program and focus on accurate code assignment to optimize reimbursement and ensure compliance.

My background includes high-volume customer-facing roles and leadership positions where I developed meticulous documentation review, quality assurance, and process-improvement skills. I consistently delivered strong performance metrics — including 54% higher chat productivity, 93% availability, and a 3.16/4 quality score — and earned rapid promotion for performance. I translate those strengths into precise coding, audit readiness, and payer-policy compliance.

I’m seeking opportunities to contribute as a medical coder or coding compliance specialist where accuracy, regulatory knowledge, and continuous improvement matter. I bring practical tool experience (AAPC Codify, online coding tools, Microsoft Office) and a collaborative mindset to support quality and revenue integrity.

Experience

Work history, roles, and key accomplishments

Current

Chat Representative

Current

1800 Contacts

Jan 2024 - Present (1 year 8 months)

Handled high-volume live chat support, achieving 54% higher productivity than peers, 93% availability, and maintaining a 3.16/4 quality score while ensuring HIPAA-compliant prescription verification.

Live Chat Support HIPAA Customer Service Quality Assurance Prescription Verification Microsoft Office

Diamond Support Specialist

Amare Global

Apr 2023 - Nov 2023 (7 months)

Managed complex customer inquiries and resolved discrepancies, earning promotion within one month and improving issue resolution through analytical troubleshooting.

Customer Support Analytic Troubleshooting Documentation Review Escalation Management Microsoft Office

Compliance Specialist

Young Living Essential Oils

Nov 2021 - Apr 2023 (1 year 5 months)

Conducted audits and documentation reviews of customer communications and social media to ensure compliance, compiled reports for senior leadership, and created SOPs that improved process accuracy.

Auditing Documentation Review SOP Development Data Analysis Reporting Regulatory Compliance Quality Assurance

Education

Degrees, certifications, and relevant coursework

AAPC (American Academy of Professional Coders)

Certificate in Medical Coding, Medical Coding

Activities and societies: Coded multispecialty E/M and surgical cases; performed encounter reviews, code assignment, and documentation analysis; Certified Professional Coder (CPC), issued 2024; AAPC Member #02157259.

Completed AAPC's Practicode program in April 2025, coding multispecialty E/M and surgical cases using CPT, ICD-10-CM, HCPCS, and E/M guidelines to ensure accurate code assignment and compliance.

Southern Utah University

Bachelor of Science, Psychology

2014 - 2017

Grade: Dean's List (2015)

Activities and societies: Dean's List 2015; Golden Shield Scholarship; study abroad: London (2015), Spain (2017).

Bachelor of Science in Psychology from Southern Utah University (2014–2017) with minors in Criminal Justice and Sociology; completed study abroad in London (2015) and Spain (2017).