Asadu Chibueze

Delivered high-level technical support for global fleet customers, resolving issues across GPS/IoT devices, SIM connectivity, and platform performance. Monitored real-time vehicle tracking and HOS compliance, ensuring accurate data flow and operational uptime. Managed a sensitive ticket pipeline using Odoo and 3CX, consistently meeting SLAs and maintaining excellent customer satisfaction. Collabor

At Urban Piazza Company, I supported customers across email and live chat channels, addressing inquiries with clarity, speed, and empathy. I handled real-time issues related to orders, returns, and billing, while maintaining service quality within response time expectations. My goal was always to reduce friction and deliver a smooth, stress-free customer experience.

Beyond support, I partnered wi

At Mogul Express, I played a pivotal role in driving team growth and customer engagement through a digital-first, subscription-based platform. I coordinated the recruitment lifecycle with precision, from scheduling interviews to managing follow-ups, ensuring a smooth onboarding experience. I guided new team members through training and integration, helping them quickly become confident contributor

At Crystal Neldar Company, I delivered multi-channel customer support across phone, email, and live chat, resolving inquiries with clarity, professionalism, and speed. I guided users through our digital platforms, offering hands-on technical support and helping them navigate features and troubleshoot issues with ease.

I managed customer accounts end-to-end, from setting up new profiles to process

Nov 2024