At UpGrad Study Abroad, I conducted lead outreach and in-person counselling, helping prospective students identify programmes suited to their educational needs. I also assisted with cleaning up the lead pipeline by closing infeasible leads.
At Infinity Learn, I provided personalized academic guidance and counselling to students and families. My proactive counselling and follow-up strategies improved student retention rates by 20%.
At Advantis Credit, I analyzed customer financial data to develop sustainable payment solutions and handled sensitive correspondence in line with FCA, CSA, and GDPR requirements. I completed 1,000+ high-priority customer requests and was appointed as a point of contact for training and mentoring new team members.
My research experience includes contributing to menstrual and reproductive health work at Indian Social Institute and to the Gol-UNDP-USAID Partnership Project on Developing Resilient Cities through Risk Reduction at Cuttack Municipal Corporation.
