ARYAN ARYAN

Handles high-volume customer calls, resolving account, billing and service questions accurately and efficiently. Identifies customer needs, explains options, and documents interactions in CRM systems while following quality and compliance standards.

Handled high-volume customer interactions and complex escalations, building relationships through active listening and personalized support. Used multiple systems to manage accounts, update CRM records, and coached team members on service practices.

Handled high-volume inbound calls, supporting billing, account management, and technical support while maintaining CRM records. Upsold and cross-sold wireless, internet, TV, and home services through consultative conversations.

Assisted customers in selecting tourism packages, resolved complaints via phone and email, and processed travel bookings in CRM. Cross-sold travel insurance and upgrades, tracked KPIs in Excel, and coached new hires on call scripts.

Handled high-volume customer inquiries in a contact-centre environment, resolving service-related concerns and documenting interactions accurately. Answered 80+ daily calls using Zendesk, diagnosed technical issues, and coached new hires on CRM workflows.

Pursued a program in Tourism and Management at St. Lawrence College from 2021 to 2023.

Studied Computer Programming at Sheridan College in 2021.