Aryaman Singh Kushwaha
@aryamansinghkushwaha
Customer Care Executive specializing in Google Ads support and digital advertising operations to drive customer satisfaction.
IndiaWhat I'm looking for
I’m a customer-focused professional with over 3 years of experience in customer support and digital advertising operations. I’m known for solving complex customer issues, maintaining high satisfaction, and staying accountable to performance KPIs.
At Teleperformance Jaipur as a Customer Care Executive (Amazon), I resolved customer queries and complaints, coordinated between customers and internal teams, and handled complex claims and documentation processes. I collected customer insights to recommend relevant products/services while meeting service quality targets.
More recently, at Cognizant as a Senior Support Executive (Google Ads), I served as a primary point of contact for Google Ads advertisers. I optimized Google Ads accounts to improve performance and ROI, educated advertisers on best practices, and bridged communication between advertisers and internal Google Ads teams to ensure maximum impact.
Experience
Work history, roles, and key accomplishments
Served as primary point of contact for Google Ads advertisers, aligning campaign strategies with client business goals. Optimized Google Ads accounts, educated advertisers on best practices, and coordinated with internal Google Ads teams to maximize campaign impact.
Resolved customer queries and complaints while maintaining high satisfaction scores. Coordinated between customers and internal teams, handled claims/documentation, and maintained service KPIs and quality targets.
Education
Degrees, certifications, and relevant coursework
Flamingo Air Academy, Ahmedabad
Bachelor of Business Administration (BBA), Airport and Airlines Management
Completed a BBA in Airport and Airlines Management at Flamingo Air Academy, Ahmedabad.
Kendriya Vidhyala (ISA Mount Abu), Mount Abu
Senior Secondary Commerce, Commerce
Activities and societies: Cricket, driving, sketching, and travelling.
Completed Senior Secondary Commerce at Kendriya Vidhyala in Mount Abu, Rajasthan.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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