Aruna Sekar
@arunasekar
I troubleshoot SaaS products and REST APIs to resolve customer issues efficiently.
IndiaWhat I'm looking for
At Zoho Corporation, I provide product and technical support across email, chat, and phone, troubleshooting configuration, integration, and REST API authentication issues. I collaborate with Product, QA, and Engineering teams while maintaining documentation and meeting SLA targets.
My earlier work at INGUN India and Indian Maritime University strengthened my experience in customer communication, CRM, order handling, procurement, vendor sourcing, and administrative documentation.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Zoho Corporation
Dec 2023 - Present (2 years 8 months)
Provide technical support via email, chat, and phone. Troubleshoot product, configuration, and integration issues, and assist customers with REST API authentication and troubleshooting.
Education
Degrees, certifications, and relevant coursework
Anna University
Master of Business Administration, Financial Services Management
Pursued an MBA in Financial Services Management, focusing on financial analysis and strategic management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Aruna?
You can contact Aruna and 90k+ other talented remote workers on Himalayas.
Message ArunaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
