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Art User

@artuser

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Senior bilingual logistics and freight broker turning expertise into AI training.

United States

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What I'm looking for

I’m looking for AI Training and Content Evaluation contracts where I can apply my logistics and cross-border subject-matter expertise to refine Large Language Models (LLMs) with accurate, high-quality content.

I’m a bilingual professional (English/Spanish) with 15 years of experience in freight brokerage and cross-border logistics management across the US, Canada, and Mexico. I bring deep subject matter expertise in North American transit regulations, customs documentation (BOL/Carta de Porte), and complex carrier negotiations.

I’ve also built a track record of precision and trust through roles as a Spanish Bilingual Specialist and a Customer Escalations Resolution Specialist. I ensure cultural accuracy when interpreting complex insurance policies and medical data, and I use sophisticated problem-solving to mediate high-level disputes while maintaining thorough, audit-ready documentation. Currently, I’m seeking AI Training and Content Evaluation contracts to leverage my industry knowledge in reﬁning Large Language Models (LLMs), supported by ongoing advancement in Cybersecurity, Agentic AI, Python programming, Blockchain technology, and RFID Applications.

Experience

Work history, roles, and key accomplishments

Spanish Bilingual Specialist

Everise CX

Jan 2021 - Jan 2022 (1 year)

Interpreted complex insurance policies and medical data for Spanish-speaking clients, ensuring cultural accuracy and high-precision communication. Produced clear, detail-oriented explanations of technical information.

Client Communication Attention To Detail Technical Communication

Walmart Resolution Specialist

Sykes Inc

Jan 2016 - Jan 2020 (4 years)

Mediated and resolved high-level disputes between vendors and top-tier customers using advanced problem-solving strategies. Managed confidential case files and maintained thorough, audit-ready documentation.

Dispute Resolution Vendor Management Médiation Case Management Confidential Files Problem Solving

Bilingual Freight Broker

Mike's Loading Service

Jan 1993 - Jan 2008 (15 years)

Managed freight brokerage and B2B logistics coordination across the US, Canada, and Mexico, handling transit regulations, customs documentation, and carrier negotiations. Ensured compliance and documentation accuracy using BOL and Carta de Porte workflows.

Freight Brokerage Logistics Coordination Transit Regulations Customs Documents Carta De Porte