At Sutherland Global Services, I deliver New Hire and On-the-Job Training for Adobe, coaching agents through product and process learning and OJT evaluations. I also weave communication, active listening, and customer-handling skills into training for live interactions.
At AIONOS Pvt Ltd, I coached frontline teams in IndiGo Airlines’ regulated training environment, achieving a 95% program graduation rate and a 12% lift in QA/service scores through evidence-based coaching and calibration.
At One Point One Solutions Pvt. Ltd, I redesigned digital learning pathways for Akasa Airlines, reducing onboarding time by 25%, and implemented a TalentLMS initiative that lifted completion rates by 35%. Across my work in BPO, aviation, and e-commerce, I’ve designed and delivered behavioral training, facilitated Train-the-Trainer sessions, and earned recognition as Best Trainer of the Year 2024.
