Arthur Santos
@arthursantos2
IT Support Specialist at SERVPRO of South Brevard troubleshooting user devices and Microsoft 365; built a Power Apps tool that cut proposal prep time by 75%.
United StatesWhat I'm looking for
At SERVPRO of South Brevard, I troubleshoot laptops, phones, printers, Microsoft 365, and connectivity for field and office users. I also set up devices and business software, write short how-to guides, and document fixes through closeout.
I built and support an internal estimating and proposal app with Microsoft Power Apps and Power Automate. It cut proposal preparation time by 75%.
Through my home lab and TryHackMe, I practice Windows and Linux setup, network troubleshooting, and writing findings. My lab uses VirtualBox, Kali Linux, and Metasploitable, and my hands-on networking practice includes Nmap, Wireshark, and tcpdump.
Before moving into IT support, I coordinated restoration and construction projects, including managing $500K+ projects and teams of 10+ at Tidewater Restoration. I’m enrolled in City University of Seattle’s cybersecurity certificate, which includes Security+ training and an exam voucher, and I serve in the U.S. Air Force Reserve’s Delayed Entry Program as an Aircraft Armament Systems Specialist.
Experience
Work history, roles, and key accomplishments
Aircraft Armament Systems Specialist
U.S. Air Force Reserve
Jan 2026 - Present (9 months)
Delayed Entry Program participant preparing for basic training while serving drill weekends.
Loss Coordinator / Estimator
SERVPRO of South Brevard
Nov 2024 - Present (1 year 11 months)
Troubleshoot laptops, phones, printers, Microsoft 365, and connectivity for field and office users. Set up devices and business software, write short how-to guides, and document fixes through closeout.
Restoration Technician / Admin
Superior Contract Cleaning
Aug 2024 - Nov 2024 (3 months)
Performed assessments, sketches, and job documentation for crews.
Construction / Restoration Project Manager
Tidewater Restoration
Jan 2023 - Aug 2024 (1 year 7 months)
Managed $500K+ projects and teams of 10+; reduced turnaround time by 15%.
Senior Project Manager
Coastal Reconstruction Group
Feb 2022 - Jan 2023 (11 months)
Coordinated contractors and vendors; introduced tracking tools for cleaner handoffs.
Restoration Project Manager
Restore Now
Sep 2020 - Feb 2022 (1 year 5 months)
Improved completion rates by 20% through tighter planning and faster issue resolution.
Education
Degrees, certifications, and relevant coursework
City University of Seattle
Undergraduate Certificate, Cybersecurity
Pursuing an Undergraduate Certificate in Cybersecurity with expected completion in March 2027. Includes CompTIA Security+ training and exam voucher.
TryHackMe
Cyber Security 101, Cybersecurity
Completed Cyber Security 101 and Pre-Security courses. SOC Level 1 is in progress.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
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